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 Good morning, I am Rafael González Aguayo, I have the pleasure of presenting the degree

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 of services in information technologies, corresponding to the fourth course of the

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 degree of science in service engineering management. It is a subject designed to understand

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 how TIC services are designed, organized, lended and governed in organizations,

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 but organizations in a context of technology, no longer just a support,

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 but an essential element to generate value, efficiency, innovation and capacity for transformation.

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 Throughout the degree, we are going to cover a complete tour of all the main

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 foundations of technological services, starting with a general introduction to the world of

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 information and communications technologies services, analyzing its elements, its functions,

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 the role of data centers, data centers, on-premise models, housing, hosting, cloud.

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 Then we are going to address the studies of the traditional modes of service

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 delivery , the structure of IT departments, the infrastructures, the information systems

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 and communications. Then we will enter the service delivery in the cloud,

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 with special attention to models such as IaaS, PaaS and SaaS, the software service, which are very

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 interesting and yes that the subject is being implemented today. It will also delve into the

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 management of TIC from a professional perspective. We are going to work on IT SM concepts, the

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 relationship between IT and ISO 20000, the needs to govern and manage adequately active

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 functionalities, services, processes, and the importance of aligning technologies with the

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 strategic business needs, as well as giving value to the customer. In this sense, we will see that

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 managing TIC services is not just about operating technology, but planning, delivering, measuring,

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 improving the "do, check, act" plan of the Deming cycle for users, clients and organizations.

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 Another very relevant block is the one dedicated to data. Data as a protagonist,

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 data governance is important and we are going to analyze how organizations evolve

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 towards data-driven models, which means governing, managing, ensuring the quality of data and how

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 these concepts are connected with artificial intelligence and data science, with the

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 importance that responsible and ethical use of data and artificial intelligence has.

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 Along with this, we are going to study the governance of TIC, we are going to differentiate management

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 governments and introduce frameworks such as MIT Sloan-Caesar, Bailitech, COVID and ISO 38500, as well as

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 current models of governance of the IAEA and we will also analyze in part what is the regulation of

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 the European IAEA. We close the subject with a broader vision of TIC in the digital economy,

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 addressing areas such as cybersecurity, smart cities, cloud, IoT, artificial intelligence,

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 blockchain or digital talent. In addition, this subject has a clearly applied orientation.

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 The coursework integrates Design Thinking, Design Sprint and ETIL version 4, so that the student

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 not only analyzes concepts, but also designs a complete TIC service, from problem understanding

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 to customer needs of the user, to the definition of the service catalog,

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 service levels agreements, SLAs, KPIs, the value chain, the four dimensions and

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 continuous improvement. Therefore, it is a subject that combines strategic vision, technical

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 foundations, a clear practical approach to prepare the student and our students to understand and

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 lead real technological services in increasingly digital and complex organizations.